Foire aux questions

Strictly speaking, organic nail polish doesn’t really exist—or only from a marketing point of view in any event. We indeed do our best to come up with the safest formulas. It’s a real challenge as our women’s nail polishes must be long lasting and have a high coverage texture and glossy finish. So yeah, not today but we're working on it!

PS : we use COSMOS certified ingredients as much as possible.

Our products are vegan and cruelty-free, with two exceptions: our Black Serum nail care contains caviar extract and our Cream Remover In The Go contains beeswax.

Our products are made in France, within a radius of roughly 200km from our Paris offices. We have even made a super map to plot it all out.

Three exceptions: our bathbombs (Poland), our Remover On THE GO (Italy) and our nail files (South Korea). We're not stubborn people: when we can't find a better (or even) alternative in France, we choose what's best for you.

It’s our newsletter. We send it out once a week maximum and we promise that we won’t give out or sell your email addresses—cross our hearts and hope to die. It’s also very easy to unsubscribe (and re-subscribe, too).

No problem. To delete your account permanently (like FOR-EVER-AND-EVER), you just need to send us a message. We'll get back to you quickly. If you would just like to edit your personal information, go to the “My Account” space.

Drop us a little email with all the details of your proposition. As you can imagine, we select our collaborations with great care :)

Following us on our social media (namely LinkedIn) is the best way to stay up-to-date with if/when we are recruiting.

Try again after restarting your browser or refreshing the page. If the problem continues, the simplest solution is to use Paypal while waiting to contact your bank.

If you haven’t received an email confirmation it’s absolutely certain that your order hasn’t been validated and your account won’t be debited. There was probably a connection or browser problem. The simplest solution is to start over. Don’t despair—you’re almost there!

Don’t panic. The simplest solution is to click on “forgotten password” and to follow the instructions that will be sent to you by email.

And also, anytime through our contact form: we'll get back to you asap and do our bet to meet your expectations :)

Happy clients make our day! All orders and delivery messages are obviously dealt with as a matter of priority.

We also receive a huge amount of email on all kinds of other subjects (partnerships, wholesale, projects, job applications…). So it’s sometimes difficult to reply to all of it, but we promise to do our best. And it’s also possible that your email has found its way into our spam folder. Feel free to send us a gentle reminder if you haven’t received a reply after a week.

An order placed after 9.30 am (French time) on a Friday will most likely be prepared on the following Monday. Spare a thought for Julie who manages your orders with great care and attention and who deserves a well-earned break over the weekend.

They are calculated automatically in your order basket. It’s up to you to choose the option you prefer. They are calculated according to the country of delivery.
To benefit for free delivery, you have to place an order totalling at least €25 for mainland France or €90 for zones 1 and 2 (see the list of corresponding countries in delivery).

If you haven’t received an order confirmation email, you can send us the correct address via the contact form. Do this asap as once the order has been dispatched, it’s too late to change it. If the order is returned to us due to an incorrect address, you will be responsible for the delivery charges.

The latest news is that it’s doing very well ;) You should have received an email with a tracking number. This will come in handy for you to find out exactly where your much-awaited order is. You can also check the status of your order under “My Account”.

About express deliveries: only orders placed before 1 pm can be delivered in express time.

Fret not. It’ll all work out in the end, believe us—we have experience in these matters. Start by checking with your entourage—neighbour, colleague, friend, relatives; perhaps someone with good intentions put it aside for you. You just need to find out who! If the package really has disappeared, it’s a pain but there are solutions. First of all, lodge a complaint with the delivery service. Once you have done that, let us know so that we can also lodge a complaint with them.

Oops, well, ok, everyone has second thoughts at some point. Luckily for you, you have the right to a period of withdrawal in France, so take advantage of it! You have 14 days to let us know your intention, and then 14 days to return the package to us with the products (seals in tact). We then have 30 days to proceed with reimbursement (more details can be found in our T&Cs). If you act quickly, the delivery will be cancelled in time and you won’t be charged.

Oops.. We will do everything we can to send you the correct products as quickly as we can. Contact us asap so that we can go ahead with the exchange (for which, of course, we will pay the charges).

True fact: we depend on delivery providers. They do a great job most of the time: in case of unpleasant surprise, take pictures of the damaged goods and the parcel and send them to us through the contact form (select "client service" as object). We won't let you down.  

Let’s not get too heavy handed here. Indeed, with nailmatic, one coat is enough—that’s what’s so great. Busy girls love the concept! Your manicure won’t last as long but it’ll be just as good.

Ok, so it’s our turn to ask the questions now. Where do you store your nail polish? Bathroom, fridge, cupboard, dressing table…?

You should know that your polishes are not big fans of light and heat. Storing them in the bathroom or near a radiator alters their texture and their appearance. Keep them in a box, standing up, and store it in a dry space, in a cupboard. You can keep them in the fridge but if you are a hardcore nail addict, you’ll either need a very large refrigerator or you’ll have to do with less food…

Not at all—you should never shake your polish as if you were mixing a cocktail. The aim of the movement is to mix together the pigments: hold the polish vertically and roll it between your hands. Gently does it.

It’s practically impossible unless you are really gifted or totally ambidextrous. Try to lean the hand that is applying the polish on something and flatten out the hand that you are painting. Everything is a question of practice—you will become better at it with time and patience. So, ready for a warm up?

Yes, Pataploof's bath & shower dough is made with over 97% natural ingredients and is dermatologically tested. It is formulated to be gentle and non-irritating for the sensitive skin of children aged 3 and up.

After use, store the dough in an airtight container to prevent it from drying out. Keep it in a cool, dry place.

No, although Pataploof's bath & shower dough is made from natural ingredients, it is not intended to be ingested. Please ensure that children do not put it in their mouths.

The main difference lies in the manufacturing process and usage. Pataploof is not made through saponification (the chemical process to make soap). It does not dissolve like traditional soap and is not intended to create a foamy bath.

Pataploof is not a soap because it does not undergo the saponification process. It is formulated with ingredients such as corn starch, sunflower oil, and mild surfactants, which differ from the basic ingredients of traditional soap.

Yes, Pataploof cleans effectively thanks to its mild surfactants that remove impurities while respecting sensitive children's skin. It lathers lightly to provide a pleasant cleansing experience.

Pataploof can be used daily for baths or showers. Its gentle formula is suitable for regular use without irritating the skin.